Saturday, April 19, 2008

Further Bad Kitchen Adventures - Update


I'm Mad As Hell And I'm Not Going to Take It Any More

OK - I'm riled. I'm really riled and it takes a lot to get me really riled.
For those following along with the kitchen adventures, at last report I had a bad experience with them delivering my fridge. It turned out even worse as later in the day when I was on my way out I noticed that they had scraped paint of my brand new freshly painted walls of my brand new renovated kitchen.
I headed to the furniture store to see about getting a new fridge and complain about the Really Bad delivery service. They told me they couldn't do anything but to call a number of Monday. I did so. And the number to call for house damage was in Toronto. I called that number too but the guy to talk to was out for the day.
I went to this particular store because a coworkers husband worked there. I told her about what had happened and she called her husband. He was ticked too at what happened and I thought things would be resolved.
Not so.
I got a call from the store sometime during the week and the person on the other end wanted to know what had happened and I explained it. And then he said a new stove was in and would be delivered on Saturday and the table and chairs would be coming soon.
The next day the salesman called and said that the company no longer made that particular table and chairs and I would have to pick something else out - could I come in Friday night.
No I couldn't. I had an appointment to get my hair cut.
There was also a voice mail left saying they would be delivering the stove today (Saturday) sometime between 7 and 8 am. So again - for the second Saturday in a row, I set my alarm clock to get up early.
Now I'm an early riser during the week so one of the best things for me about weekends is being lazy in the mornings. I usually get up around 9 and get dressed sometime before 11. Not today. I was up and dressed by 7:30.
No one is showing up.
It's now just past 9:30 and I just called the store to see where they are. The woman on the phone said they had changed routes and the stove would be delivered sometime between 1 and 3. This will NOT work because (sister) Lisa and I have plans. She's coming into the city and she's looking to get a car so we were going to make a day of it, go out for lunch, visit the furniture store so I can look at different fridges etc.
On top of this, they needed someone to work on the weekend as the person who was supposed to work canceled out and I said I would do it tomorrow - knowing I had plans for today.
So I have to be up and out early tomorrow morning too.
And I will be visiting the furniture store - oh yes I will. Krisite will be there canceling the whole fuckin' order and demanding they come and take the too big fridge back and the demanding my money back!
I have absolutely had it! They have lied to me. They have damaged my new kitchen and they've screwed me around enough thank you very much.


I went back to the furniture store and I'm not sure if I won or not. Keep in mind it's difficult for me to keep a mad on.
I went to the customer service desk and stated I wanted my entire order canceled and the fridge I already had returned; that I was tired of the run-around I was getting and wanted nothing more to do with this store. She called the manager and (sister) Lisa and I went into his office. I explained - without yelling and without using cuss words what had happened and what I wanted. He listened patiently and then sympathized that I had received bad treatment. I got a total refund on the table, chairs and bar stools I ordered. In addition he said they would deliver the stove - at my convience - and I should add I really did like the stove and got a great price. Then we went and looked at all the fridges and we discussed the fact that they were all made deeper these days and if I wanted one to line up with the counter, then it would be wider and more expensive. Since I can't go any wider than the one I have now, I'm stuck with a sticky out fridge. There was one on the floor that had the same kind of mark and he showed me how to get rid of it. Then we went back to his office and he said he would also knock of the price they charge to remove old appliances. And he told me that when they do deliver the fridge, he would have them switch the handle to the other side for free,something else they charge for, and to show the delivery guy the damage they did to the wall.
I guess only time will tell whether I crumpled like a wet kleenix or I will finally get what I want.


kim said...

{{Hugs}} Kristi. What a never ending nightmare. Hope you get it all worked out.

azteclady said...

*hug* Here's hoping you kick their wrinkly tiny bollocks (TM Nora Roberts) far far far into next week.

Carolyn Jean said...

Oh, so sorry! I have been thinking about your kitchen problems. Good luck.

Katie(babs) said...

I can see the steam coming out of your ears. Bash their bollocks in!

Rowena said...

Oh goodness, they sound like a bunch of punks...they didn't call you to tell you about the change in routes? Sounds like Holly and the cable company.

(((((((KRISTIE J))))))

MaryKate said...


Sheesh. This has been such an ordeal for you. I hope it gets better, love. Either way, perhaps a nice cool drink will help.

Stacy~ said...

Geez Kristie, what a mess. I'm be rile too. Hugs to you, my friend.

kim said...

wait.. They charge you a fee to remove your old appliances and to change a handle??? WTF? I have never had that happen and I have bought alot of appliances and furniture over the years. They just are happy to have made a sale and merrily take my old crap away.
Sounds like you did really well getting them to work with you though :) Go Kristie!
Heres hoping you find a new table set you like better and it will be cheaper!

little alys said...

Goodness-you're incredible for not having bashed their heads in with something! This sounds horrid~~~Definite refund, dang people wasted your non-refundable time, the idiots! Hang in there.

Dev said...

What a complete pain in the backside. I'm glad you went and gave them a piece of your mind.

Holly said...

Poor Kristie! That's so ridiculous! I freaking HATE it when my time gets wasted. Time is the one thing you can never get back, you know?

And it does sound like my issues with the cable company. Would you like me to call them for you? :)

I hope things finally settle down for you and they start treating you right.


ames said...

That sucks Kristie. But I'm glad you stood up for yourself.


Christine said...

I'm with Holly... there's nothing more aggravating than having my time wasted like that with the delivery thing. I hope that they redeem themselves by following through with their new promises!

*crossing all crossable body parts* ;)

nath said...

Definitively sucks, Kristie! I hope you get your money back and everything fixed!!

Big hugs!

Sarai said...

OMG I hope you get things to work for you. What a horrible thing that's happened.
I hope they fix it and don't charge anything else what jerks.

CindyS said...

Crap - third comment I've lost so this one is short.

You go woman!!!!

Good Luck!